Patient experience considers the journey of a patient from start to finish through quality and continuum of care. By looking at various aspects of patient experience, we can assess the extent to which patients / clients are receiving care that is respectful of and responsive to individual patient preferences, needs and values.
This course is designed to provide understanding on how we, as a healthcare company, can provide a patient-centered service.
Course Features
- Lectures 9
- Quiz 1
- Duration 3 hours
- Skill level All levels
- Language English
- Students 31
- Certificate No
- Assessments Yes
- 2 Sections
- 9 Lessons
- 3 Hours
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- PERSONAL: MANZIL’S PATIENT EXPERIENCE PROGRAM10
- 2.1Introduction30 Minutes
- 2.2Personalized Greeting
- 2.3Explain Services
- 2.4Recommend Service through Suggestive Selling Technique (Up-selling / Cross-selling)
- 2.5Service Delivery
- 2.6Oversee Client or Patient Satisfaction
- 2.7Now it’s Time to Retain or Up-sell
- 2.8Accurate Billing
- 2.9Long Lasting Relationship
- 2.10PERSONAL: Manzil Patient Experience Program15 Minutes10 Questions
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